Terms & Conditions
Please read the following delivery and return conditions carefully before placing an order on our website.
1. Delivery
Information regarding shipping methods, courier selection, delivery time and transfer of risk.
- Products available in stock and listed on the website will be physically delivered to the specified address, either by our own staff or via courier companies available for your country, throughout Europe.
- The courier company used for the delivery of the ordered products will be selected according to the courier services available for the buyer’s country and delivery address. The seller may change the courier company responsible for delivering the ordered products at any time, depending on availability, route, package size, weight or operational requirements.
- The shipping cost is displayed when the product is added to the shopping cart, after the delivery address has been confirmed. When processing the order, an operator will confirm the delivery fee or may change the courier company, after which the new shipping cost will be communicated.
- Products available in supplier stock or available for pre-order will have their delivery time communicated by OVERLANDER staff during order processing.
- The seller will ensure the proper packaging of the products.
- The products will be delivered to the address indicated by the buyer.
- The delivery time for products marked as “IN STOCK” and ordered through the website is, in principle, 24–48 hours from the moment the order is confirmed by the seller.
- The ordered products will be delivered between 7:00 and 11:00, depending on the courier’s route. The seller cannot guarantee a fixed delivery time.
- The administrator may delay or cancel the delivery of the products if the order cannot be fulfilled for reasons beyond their control, caused either by a third party or by a force majeure event.
- Delays may occur compared to the delivery time established at the moment of order confirmation. In such cases, the seller assumes no responsibility on behalf of the courier company.
- If the seller, after confirming the order, does not deliver the products between 7:00 and 11:00, and the buyer chooses to cancel the order, the seller will refund, without undue delay, all amounts paid by the buyer under the contract, within a maximum of 15 days from the date on which the buyer informed the seller of their decision to terminate the contract.
- The risk of loss or damage to the products is transferred to the buyer when the buyer, or a third party designated by the buyer other than the carrier, takes physical possession of the products.
- Ownership of the products is transferred to the buyer upon delivery, subject to full payment of the price.
- If the product cannot be delivered due to reasons attributable to the buyer, the seller reserves the right to retain the amount corresponding to the ordered product.
2. Return Procedure
Returns are handled in accordance with Romanian and European consumer protection legislation.
Products purchased from us may be returned in accordance with Government Emergency Ordinance No. 34/2014, which transposes into Romanian law Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights. The buyer has the right to notify the seller in writing that they withdraw from the purchase, without penalties and without providing a reason, within 14 days of receiving the product.
The return of the products shall be made at the customer’s expense, within 14 days of receipt. Products may be returned either by courier or in person at our registered office located at 203 Matei Corvin Street, Mintia Village, Hunedoara County, 337532, Romania. It is recommended to use the same transport service that was used for receiving the products.
Product does not match the website specifications
You may request its return for replacement or a full refund of the amount paid, if the product is no longer available.
Damaged product
If the package shows visible damage upon delivery, we recommend refusing receipt and documenting the condition of the package.
Incorrectly delivered product
If a product other than the one ordered has been delivered, the return may be requested.
For products whose packages show visible damage upon delivery by courier, we recommend refusing receipt. As evidence, the package may be photographed, and a report may be drawn up together with the representative of the courier company, mentioning the condition of the package at the time of delivery.
The risk of loss or damage to the products is fully transferred to you when you take physical possession of the product. Any subsequent complaint will not be taken into consideration. If a carrier arranged by the consumer is used, the risk is transferred at the moment the products are handed over to the carrier.
The return costs for the situations listed above, except in the case of withdrawal from the purchase, shall be borne by the seller.
Return requests must be submitted by sending us an email or by contacting us by phone.
3. Important Note
Please make sure that returned products are complete, clean and in their original condition.
Returned product condition
In all of the cases mentioned above, except for defects occurring during the warranty period, the products must be returned in the condition in which they were received, in their original packaging, and accompanied by all original accessories and documents. Damage to the products or placing them in a condition that makes their resale impossible will result in the return being refused.
Any change in the condition of the products or damage to their original packaging that makes it impossible to sell the product as new will automatically result in the application of a return procedure subject to administrative fees for restoring the products to the condition in which they were delivered. These fees range from 0% to 50% of the initial value of the product.
The amount of the administrative fee will be communicated to the customer upon receipt of the damaged or modified products.