Delivery, Warranty & Returns

1. Delivery

Products available in stock and listed on the website will be physically delivered to the address specified by the buyer, either by our own staff or through courier companies available for the buyer’s country, throughout Europe.

The courier company used for the delivery of the ordered products is selected by the seller according to the courier services available for the buyer’s country and delivery address. The seller may change the courier company responsible for delivering the ordered products at any time, depending on availability, route, package size, weight or operational requirements.

The shipping cost is displayed when the product is added to the shopping cart, after the delivery address has been confirmed. During order processing, an operator will confirm the delivery fee or may change the courier company, after which the updated shipping cost will be communicated.

Products available in supplier stock or products available for pre-order will have their delivery time communicated by OVERLANDER staff during order processing.

The seller will ensure the proper packaging of the products. Products will be delivered to the address indicated by the buyer when placing the order.

The delivery time for products marked as “IN STOCK” and ordered through the website is, in principle, 24–48 hours from the moment the order is confirmed by the seller, depending on the delivery country, courier availability and operational conditions.

The ordered products will be delivered according to the courier’s route and delivery schedule. The seller cannot guarantee a fixed delivery hour.

The seller may delay or cancel the delivery of the products if the order cannot be fulfilled for reasons beyond their control, caused either by a third party, courier limitations, supplier delays or force majeure events.

If the seller cannot deliver the products within the agreed delivery term, the buyer may request a new reasonable delivery term or may choose to cancel the order, in accordance with applicable European consumer protection rules. In such cases, the seller will refund the amounts paid by the buyer without undue delay, according to applicable law.

The risk of loss or damage to the products is transferred to the buyer when the buyer, or a third party designated by the buyer other than the carrier, takes physical possession of the products.

Ownership of the products is transferred to the buyer upon delivery, subject to full payment of the price.

If the product cannot be delivered due to reasons attributable to the buyer, such as an incorrect address, refusal of delivery or failure to collect the package, the seller reserves the right to charge reasonable costs incurred for shipping, return transport, storage or handling, where permitted by applicable law.

2. Warranty

WTD Logistic S.R.L. certifies that the products covered by the invoice are imported and distributed by WTD Logistic S.R.L. and that they are new and original.

The products are supplied in accordance with applicable European product safety, conformity and consumer protection requirements, including, where applicable, manufacturer standards, technical documentation and product safety rules.

Consumers in the European Union and European Economic Area benefit from the minimum legal guarantee provided by applicable European consumer protection legislation.

Under EU consumer rules, if goods are faulty, do not correspond to the description or do not work as advertised, the consumer may request repair or replacement free of charge. If this is impossible or cannot be completed within a reasonable time and without significant inconvenience, the consumer may be entitled to a price reduction or refund.

Consumers have the right to a minimum 2-year legal guarantee from the moment the goods are received. National rules in the buyer’s country may provide additional protection.

In addition to the legal guarantee, OVERLANDER products benefit from a commercial warranty of 24 months, unless otherwise stated on the product page, invoice, warranty certificate or manufacturer documentation.

The commercial warranty does not exclude, limit or reduce the consumer’s mandatory legal rights under applicable European or national consumer protection legislation.

Products delivered in original packaging that require assembly must be installed according to the manufacturer’s instructions. Where the product requires specialized assembly, installation must be carried out by a qualified service provider or professional installer. Proof of correct installation may be required for warranty assessment.

Improper assembly, unauthorized installation, modification or failure to follow the installation instructions may lead to the loss of the commercial warranty, where permitted by applicable law.

The warranty period starts from the date of sale or delivery, according to the applicable document issued to the buyer.

The warranty covers the free repair or replacement of components, subassemblies or spare parts found to be defective by authorized technical personnel, provided that the defect falls within the warranty conditions.

Warranty Conditions

• The product must be used only for the purpose for which it was designed.
• The product must be used in accordance with the instructions provided by the manufacturer or seller.
• The defect must not be caused by improper use, negligence, overloading or incorrect handling.
• Mechanical damage caused by impact, accident, falling, incorrect transport or improper handling is not covered.
• Damage caused by fire, lightning, improper modifications or unauthorized interventions is not covered.
• Visible damage such as scratches, cracks or broken components should be reported as soon as possible after delivery, preferably within 24 hours.
• The use of spare parts not supplied or approved by our company, or intervention by an unauthorized person, may lead to loss of the commercial warranty.
• Changing the original condition of the product, improper storage, exposure to chemical or corrosive substances, excessive humidity or unsuitable environmental conditions may lead to loss of the commercial warranty.
• Use of the product outside normal personal use, including rental, intensive commercial use or other unsupported use, may lead to loss of the commercial warranty, unless the product was specifically sold for that purpose.
• Normal wear and tear, consumables and damage resulting from lack of maintenance are not covered by the commercial warranty, unless otherwise required by applicable law.

Any repair or replacement will be carried out within a reasonable period of time, without significant inconvenience to the consumer, in accordance with applicable European and national consumer protection rules.

3. Return Procedure

Returns are handled in accordance with European consumer protection legislation applicable to distance contracts and online purchases.

Products purchased from us may be returned in accordance with Directive 2011/83/EU of the European Parliament and of the Council on consumer rights, as implemented by the applicable national legislation of the buyer’s country.

The buyer has the right to notify the seller that they withdraw from the purchase, without penalties and without providing a reason, within 14 days from the date on which the buyer receives the product.

In case of withdrawal, the return of the products shall be made at the customer’s expense, unless the seller agrees to bear the return cost or unless otherwise required by applicable law. It is recommended to use the same transport service that was used for receiving the products.

Return may also be requested in the following cases:

Product does not match the website specifications.
The buyer may request replacement of the product or a full refund if the product is no longer available.

Damaged package or product.
If the package shows visible damage upon delivery, we recommend refusing receipt and documenting the condition of the package.

Wrong product delivered.
If a product other than the one ordered has been delivered, the buyer may request return, replacement or refund.

For products whose packages show visible damage upon delivery by courier, we recommend refusing receipt. As evidence, the package may be photographed and a report may be drawn up together with the representative of the courier company, mentioning the condition of the package at the time of delivery.

The risk of loss or damage to the products is transferred to the buyer when the buyer, or a third party designated by the buyer other than the carrier, takes physical possession of the products. If a carrier arranged by the consumer is used, the risk may be transferred when the products are handed over to that carrier, according to applicable law.

The return costs for products that are defective, incorrectly delivered or do not correspond to the order shall be borne by the seller, in accordance with applicable consumer protection rules.

Return requests must be submitted by sending us an email or by contacting us by phone.

Important Note

In all of the cases mentioned above, except for defects occurring during the warranty period, the products must be returned in the condition in which they were received, in their original packaging, and accompanied by all original accessories and documents.

Damage to the products or placing them in a condition that makes their resale impossible may lead to refusal of the return where permitted by law, or to a reduction of the refunded amount if the loss in value was caused by handling beyond what was necessary to establish the nature, characteristics and functioning of the product.

Any modification of the product condition or damage to the original packaging that makes it impossible to sell the product as new may result in the application of administrative or restoration fees. These fees may range from 0% to 50% of the initial value of the product, depending on the condition of the returned product.

The amount of any administrative or restoration fee will be communicated to the customer after receiving and inspecting the damaged or modified product.