Frequently Asked Questions

Overlander offers rooftop tents, awnings, camping refrigerators and overlanding accessories designed for people who love nature, road trips, camping and outdoor adventures. You can explore the products in our Shop.

Overlander products are designed around real feedback from the overlanding community. Every detail is focused on comfort, durability, practical use and reliability during outdoor travel. You can learn more on our About Us page.

Yes. Overlander is a Romanian brand created for nature and adventure enthusiasts, developed from the desire to meet the needs of the overlanding community in Romania and Europe. Read more about our story on the About Us page.

You can read our Privacy Policy and Refund and Returns Policy directly on our website.

Available payment options are displayed during checkout, depending on the order, delivery country and payment method availability. You can review the final payment options before confirming your order on the Checkout page.

Card payment may be available at checkout. Card transactions are processed through a secure payment provider, and Overlander does not store your full card details on its website.

Yes. After placing an order, the necessary billing details are used to issue the invoice and related documents, according to applicable legal and accounting requirements. You can manage your details from My Account.

You can read the full return information on the Refund and Returns Policy page. This section includes important information about returns, refunds and customer responsibilities.

Overlander products benefit from the legal guarantee required by European consumer protection rules. Certain products may also include a commercial warranty, depending on the product type, invoice, warranty certificate or manufacturer documentation.

Products purchased online may be returned according to applicable European consumer protection legislation. In general, consumers have the right to withdraw from an online purchase within 14 days of receiving the product, without providing a reason. More details are available in our Refund and Returns Policy.

A return may be refused or the refunded amount may be reduced if the product is damaged, incomplete, missing accessories or documents, or handled beyond what is necessary to check its nature, characteristics and functioning.

You can log in by accessing My Account and entering your username or email address together with your password.

Use the Lost your password? option. You will be guided through the password reset process using the email address associated with your account.

Yes. You can save preferred products in your Wishlist and return to them later.

Orders are delivered to the address provided by the buyer, either through Overlander staff or through courier companies available for the buyer’s delivery country. You can start your order from the Shop.

The courier company is selected according to the available delivery services for your country, package size, package weight, route and operational requirements.

Delivery time depends on product availability, delivery country and courier schedule. Products marked as in stock are normally processed faster, while supplier-stock or pre-order products will have the delivery time confirmed during order processing.

If the package shows visible damage upon delivery, we recommend refusing receipt, taking photos of the package and asking the courier representative to prepare a delivery damage report. After that, please Contact Us.

If you receive a product different from the one ordered, contact us as soon as possible through the Contact page. The situation will be checked and, where confirmed, the product may be replaced or refunded according to the return policy.